Emergency Room, Clinic, or 811? Making the Right Call

It's a common dilemma: is your health issue serious enough for the emergency room? Making the right choice can save you hours of waiting and ensure that ERs are available for true emergencies. Here’s a guide to help you decide.

Call 911 or Go to the ER for:

These are life-threatening situations that require immediate medical attention.

• Severe chest pain or pressure
• Difficulty breathing or shortness of breath
• Uncontrolled severe bleeding
• Sudden, severe pain
• Sudden confusion, weakness, dizziness, numbness, or difficulty speaking
• Major injuries, such as head trauma, broken bones, or deep wounds
• Loss of consciousness
• Severe allergic reactions
• High fever in a newborn or infant

Consider a Walk-in Clinic for:

These are urgent but not life-threatening issues. Using a clinic helps keep the ER free for critical cases.

• Colds, flu, sore throats, or earaches
• Minor cuts that may need stitches
• Sprains and strains
• Rashes or skin irritations
• Urinary tract infections
• Minor burns

Call Info-Santé 811 When:

You're unsure about what to do. A registered nurse is available 24/7 to provide advice and direct you to the most appropriate service.

• You have a non-urgent health question.
• You're not sure if you need to see a doctor.
• You need advice on how to care for a health issue at home.

By choosing the right service, you not only get the appropriate care faster but also help the entire healthcare system function more efficiently. When in doubt, calling 811 is always a good first step.